Refund and Returns Policy

1. General Policy

At brightsgo, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, in their original packaging, and in the same condition as when shipped.
• Products that have been altered, damaged, or worn will not be eligible for a refund or exchange.

2.3. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Personalized or custom‑made products.
• Final‑sale or clearance merchandise clearly marked as such.
• Digital downloads, software licenses, and subscription services.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number.
• Reason for the return.
• Preferred resolution (refund or exchange).

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame.

4. Refunds

4.1. Method of Refund

Refunds will be processed using the original payment method within 7–10 business days after we receive and inspect the returned item.

4.2. Partial Refunds

If the returned item shows signs of use, damage, or missing accessories, we reserve the right to issue a partial refund covering the product’s value minus any applicable restocking fees.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability and will follow the same return shipping procedure.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the 30‑day window.
• Return items in their original condition and packaging.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Address not provided